Last updated: 2026 m. rugpjūčio 26 d.
§1. General Information
The website Flame Date, available at https://flame-date.com/ (hereinafter referred to as the “Service”), is operated by ALTERNATIVE SOLAR SOLUTION SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, with its registered office at Jana Matejki 30/1, 87-100 Toruń, Poland, entered into the relevant register of entrepreneurs under KRS number 0000805433, holding tax identification number (NIP) 9562354446 (hereinafter referred to as the “Company”, “Administrator”, “we”, “us”, or “our”).
The Service is a dating and entertainment platform intended exclusively for adults, enabling Users to establish contacts, communicate with one another, and make use of the features and functionalities offered through the Service.
These Terms and Conditions (the “Terms”) set out the rules governing the use of the Service, the rights and obligations of Users and the Company, and the terms under which electronic services are provided through the Service.
Use of the Service constitutes confirmation that the User has read, understood, and accepted these Terms.
These Terms are made available free of charge through the Service in a manner that allows Users to access and review them at any time.
The Service may only be used by individuals who are at least 18 years of age. Persons under the age of 18 are not permitted to register an Account or use any services offered through the Service.
§2. Acceptance of the Terms
These Terms and Conditions govern the provision by the Company of the services available through the Service, as described in Section 9 of these Terms (the “Services”). These Terms set out, in particular, the rules governing the use of the Services, the rights and obligations of the parties, the procedures for amending the agreement, terminating the agreement, and handling issues, complaints, and claims.
By registering an Account, using the Service, or otherwise accepting these Terms through any method made available by the Company, the User confirms that they have read and understood these Terms and agree to comply with their provisions. Acceptance of these Terms also includes acceptance of all policies, rules, and guidelines incorporated herein by reference.
Users are encouraged to save or print a copy of these Terms for future reference.
The User acknowledges and agrees that clicking a button labeled, including but not limited to, “REGISTER”, “CREATE ACCOUNT”, “ACCEPT”, “I AGREE”, or any other button with an equivalent meaning during Account registration or when accepting amendments to these Terms constitutes the User’s electronic declaration of intent and creates a legally binding agreement between the User and the Company.
§3. Amendments to the Terms
The Company reserves the right to amend, update, supplement, or replace the provisions of these Terms where justified by important reasons, including, but not limited to, changes in applicable laws, the development of the Service’s functionalities, modifications to the manner in which the Services are provided, or the need to adapt the Terms to the ongoing operation of the Service.
Users will be notified of any planned material amendments to these Terms with reasonable advance notice. The determination of whether a particular amendment is material shall be made by the Company.
The date of the most recent update to these Terms shall be indicated at the beginning of the document under the section entitled “Last Updated”.
Notice of amendments to these Terms will be provided to Users by one of the methods specified in Section 18 of these Terms or through a notice displayed within the Service upon the User’s next login or use of the Service.
If a User does not agree to the amended Terms, the User must discontinue the use of the Service and may delete their Account in accordance with the procedures set out in these Terms.
§4. Access and Use Requirements
By accessing the Service, registering an Account, or using the Services, the User represents and warrants that:
The User is at least 18 years of age or has reached any higher minimum age required by the laws applicable in their place of residence or use of the Service.
The User will not provide access to the Service to any person who has not reached the age of majority required by the laws applicable in the location where the Service is being used.
The User acknowledges that the Service may contain sexual, erotic, or other adult-oriented content, including visual materials and textual descriptions, and that the User accesses and uses the Service voluntarily and at their own discretion.
The User will not share their Account with any third party, permit any other person to use their Account, or transfer, assign, or sell their Account to another person or entity.
The User has not previously been permanently removed from the Service and is not currently subject to any suspension, restriction, or ban preventing the use of the Services.
The User has the legal capacity to enter into a binding agreement and agrees to comply with these Terms and all applicable laws and regulations.
The User is not engaged in any business that competes with the Company and will not use the Service for competitive, research, commercial, or any other purpose inconsistent with the intended purpose of the Service.
The User will not infringe the rights of any third party, including personal rights, privacy rights, image rights, intellectual property rights, or other legally protected interests, including by creating an Account on behalf of another person or publishing materials for which the User does not possess the necessary rights or permissions.
The User will not use the Service, its functionalities, or any content available through the Service for fraudulent, unlawful, or rights-infringing activities, nor will the User use any materials contained within the Service for unauthorized distribution to third parties.
All information provided by the User is true, accurate, current, and complete, and the User agrees to keep such information updated at all times.
§5. Registration
In order to use the Service and gain access to the Services, an individual must become a User by creating an Account free of charge through the registration process (the “Registration”). As part of the Registration process, the User is required to provide the information necessary to create an Account.
To create an Account, the User must provide the information requested in the Service's registration form, including, without limitation, their age, date of birth, city and country of residence, and email address. The User will also be required to create a username (login) and password.
Registration requires verification of the User’s email address by clicking the activation link sent to the email address provided during Registration.
The User may not select or use a username that:
contains the surname, name, or other identifying designation of another person in a manner that may suggest impersonation;
infringes the rights of another person, including copyrights, trademark rights, or other intellectual property rights;
is offensive, vulgar, obscene, unlawful, or otherwise contrary to applicable law or accepted standards of conduct.
Following the first login, the User may be asked to complete additional profile and preference information, including by adding a profile description, interests, and photographs. Such information may be modified by the User at any time.
The User acknowledges that information displayed on their profile may be visible to other Users of the Service in accordance with the settings and functionalities made available through the Service.
Registration of an Account on the Service requires the User to confirm that they are at least 18 years of age. The User provides their age in the registration form, which is validated on the Company’s side — the registration of a minor is technically blocked. In addition, the User must tick a statement confirming that they are of legal age as a condition of creating an Account. In justified circumstances, particularly where there is a reasonable suspicion that the User has provided false information regarding their age or has otherwise violated these Terms, the Company may additionally request documents verifying the User’s age or identity, including a copy of a government-issued identity document or passport. Refusal to provide such documents within the specified time period will result in suspension or termination of the Account.
The User represents and warrants that all information provided during Registration and maintained on the Account is true, accurate, current, and complete, and that any changes to such information will be updated without undue delay.
§6. Account Credentials
The username, password, and email address associated with the User’s Account (the “Account Credentials”) are confidential. The User is responsible for maintaining their confidentiality and must not disclose them to any third party.
If the User has reasonable grounds to believe that their Account Credentials have been disclosed, lost, compromised, or that an unauthorized person has gained access to the Account, the User must promptly notify the Company through the contact form available on the Service.
The Company reserves the right to reset the Account password:
upon the User’s request; or
at its sole discretion, where there is a reasonable suspicion that a person other than the User has gained access to the Account or that the security of the Account has otherwise been compromised.
The User is responsible for maintaining the confidentiality of their Account Credentials and for all activities conducted through their Account.
The Company shall not be liable for any loss, damage, or unauthorized use of the Account resulting from the User’s failure to comply with the obligations set out in this Section.
§7. User Content
Whenever a User makes use of any feature that allows content to be uploaded, submitted, transmitted, or otherwise made available through the Company's platform (the “Contribution”), including content shared in communications with other Users and content displayed on the User’s Account, the User must comply with the requirements set out below. The User represents and warrants that each Contribution complies with these Terms and accepts full responsibility for any breach of such requirements. The User shall be liable for any loss or damage resulting from such breach and agrees to indemnify the Company accordingly. The Company reserves the right to review any Contribution submitted by a User and to remove, restrict access to, or reject any Contribution that, in the Company's opinion, does not comply with these Terms.
Each Contribution must:
be accurate where it states facts;
be genuinely held where it expresses opinions;
comply with the laws and regulations applicable in the country from which it is submitted.
A Contribution must not:
be defamatory, obscene, offensive, hateful, inflammatory, or otherwise objectionable;
contain private or personal information relating to any user, including but not limited to their full name, telephone number, social media profiles, or postal address;
harass, stalk, abuse, insult, intimidate, threaten, or humiliate any person;
contain any material depicting child sexual abuse or any other material portraying minors in sexual contexts;
promote violence, discrimination based on race, sex, religion, nationality, disability, sexual orientation, age, or any other unlawful activity;
advertise or promote products, services, or commercial activities unrelated to the Service;
infringe any copyright, database right, trademark, or other intellectual property right belonging to another person or entity;
contain threats, insults, invasions of privacy, or otherwise cause annoyance, inconvenience, distress, or unnecessary anxiety to others;
impersonate another person or misrepresent the User’s identity, affiliation, or relationship with any person or entity;
encourage, facilitate, promote, or assist any unlawful act or criminal activity;
promote, facilitate, permit, or encourage human trafficking, sexual exploitation, or any form of abuse.
§8. License Granted to the Service
By submitting, posting, uploading, or otherwise making available through the Service any content, materials, photographs, information, or other items protected by intellectual property rights (the “Contribution”), the User grants the Company and its affiliates, successors, licensees, and sublicensees a non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use such Contribution.
This license includes the right to host, store, record, reproduce, use, publish, distribute, modify, copy, publicly display, publicly perform, translate, and create derivative works from the Contribution to the extent necessary for the operation, provision, maintenance, development, promotion, and improvement of the Service, in accordance with the Privacy Policy.
The User represents and warrants that:
the User owns the Contribution or otherwise possesses all rights, permissions, consents, and authorizations necessary to publish the Contribution through the Service and to grant the license described in this Section;
the publication of the Contribution and the Company's use of the Contribution in accordance with the granted license do not infringe the rights of any third party, including copyrights, industrial property rights, personality rights, privacy rights, or image rights.
§9. Services Available Through the Service
Subject to these Terms and the licenses granted herein, the Company allows Users to access and use the Services available through the Service, including in particular:
access to profiles of other Users and profiles operated by the Company;
communication with other Users through the functionalities made available within the Service, including text messages, photographs, and stickers;
access to additional features, materials, and tools designed to enhance the User experience and facilitate the use of the Service.
Upon completion of the Registration process, the User may browse profiles available through the Service and use selected features that are provided free of charge.
The Company may from time to time provide additional free features, promotions, bonuses, or tokens. The scope, terms, and duration of such offers shall be determined by the Company at its sole discretion.
Certain Services offered through the Service may be subject to payment. Information regarding pricing, payment terms, and any additional conditions applicable to a particular Service will be made available to the User prior to completing the purchase.
The Service is accessible through desktop computers and compatible mobile devices, including smartphones and tablets, provided that such devices have access to the Internet.
§10. Profiles and interactions with other Users
10.1. User-created profiles
The Company exercises due diligence to ensure that Accounts are created and maintained in accordance with these Terms, and that use of the Service is as safe as reasonably possible for Users.
To this end, the Company may carry out manual profile verifications and request additional documents or information where there is a reasonable suspicion that a profile contains false data or has been created by a person who does not meet the requirements set out in these Terms.
The Company conducts ongoing checks and audits of profiles throughout the entire period they remain on the Service, and handles User reports within a reasonable time.
10.2. Profiles operated by the Company (fictional profiles)
The Company may create and operate fictional profiles, in particular during the initial period of the Service's operation, in order to make the platform attractive to new Users.
Fictional profiles are operated by collaborators, contractors, or IT tools used by the Company, including algorithms, for the purpose of initiating and maintaining interactions with Users and enhancing the attractiveness and entertainment character of the Service.
The User acknowledges and accepts that the information, descriptions, messages, images and other materials published on fictional profiles may not represent real persons or real events, and are published solely for entertainment purposes.
The Company reserves the right to communicate with Users through fictional profiles in order to enrich the experience of using the Service.
The User acknowledges that establishing contact outside the Service with the person or entity operating a fictional profile is not provided for within the functioning of such profiles.
A single collaborator or contractor of the Company may operate more than one fictional profile.
The Company may use and analyze Users' interactions with fictional profiles for the purpose of developing, improving and optimizing the operation of the Service. Detailed information regarding data processing is set out in the Privacy Policy.
10.3. Responsibility for interactions
The Company does not verify all information exchanged between Users and cannot guarantee that every User is the person they claim to be.
The User uses the Service and engages in interactions with other Users at their own risk, and should exercise particular caution when sharing personal information.
The Company shall not be liable for damages arising from contacts or interactions between Users, nor from interactions with fictional profiles.
§11. Prohibited Conduct
The User is entitled to use the Website solely for lawful purposes and in accordance with the provisions of these Terms and Conditions.
The right to use the Website is personal, non-exclusive, and non-transferable. Unless prior written consent has been obtained from the Company, the User may not use the Website for commercial purposes.
Unauthorized embedding, framing, linking, or any other form of exploitation of the Website may result in the Company taking appropriate legal action.
The User agrees not to use the Website in any manner that:
a) violates any applicable local, national, or international laws or regulations;
b) is unlawful, fraudulent, deceptive, misleading, or intended to facilitate fraud;
c) may cause harm to other persons, particularly minors;
d) involves harassing, defaming, insulting, intimidating, stalking, or humiliating other Users or third parties;
e) involves sending unsolicited commercial communications, advertising materials, or any other form of spam;
f) interferes with, disrupts, or compromises the operation of networks, information systems, or infrastructure used by the Website;
g) involves systematically downloading, extracting, copying, collecting, or storing Website content for the purpose of creating a database or any similar collection of information;
h) involves reproducing, copying, distributing, reselling, or otherwise making available, in any form, all or any part of the Website without the Company's prior authorization;
i) involves modifying, translating, decompiling, disassembling, reverse engineering, or otherwise attempting to obtain the Website's source code, except where expressly permitted by applicable law;
j) involves collecting, processing, or otherwise obtaining personal data of other Users without a valid legal basis or the required consent.
5. Any violation of the provisions of this Section may result in the temporary suspension or permanent termination of the User's Account, as well as the Company taking any other measures available under applicable law.
§12. Restrictions
The User is prohibited from:
a) disclosing, distributing, or publishing information obtained through the Website without the prior consent of the individual to whom such information relates;
b) maintaining more than one Account at the same time unless expressly authorized by the Company;
c) copying, reproducing, or otherwise using content contained in the profiles of other Users;
d) using personal data or other information relating to third parties obtained through the Website for any purpose other than using the Services in accordance with these Terms and Conditions;
e) publishing content depicting or relating to other persons as their own without the necessary consent or authorization;
f) creating an Account using false information, impersonating another person, or creating an Account on behalf of another person without their authorization;
g) removing, concealing, or modifying copyright notices, trademarks, or any other intellectual property rights notices;
h) publishing, distributing, sharing, or reproducing copyrighted materials without the required authorization from the rights holder or another valid legal basis;
i) misleading other Users, attempting to commit fraud, or seeking to obtain information, personal data, or other confidential information through deceptive means.
2. Individuals whose Accounts have been permanently suspended or removed due to violations of these Terms and Conditions are not permitted to re-register or otherwise use the Website.
3. If the Company determines that a User has created a new Account after having previously been permanently banned from the Website, the Company may remove such Account or restrict access to it without prior notice.
§13. Disputes Between Users
The Company is not a party to any relationships, communications, arrangements, or agreements entered into between Users through the Website and shall not be liable for any disputes, disagreements, actions, or omissions of Users.
The Company shall not be responsible for content published by Users or for the consequences of contacts or interactions initiated through the Website.
By using the Website, the User acknowledges and agrees that all interactions with other Users, as well as with fictitious profiles designated in accordance with the Website's rules, are undertaken at the User's own risk.
In the event of a dispute between Users, the parties involved shall be solely responsible for resolving the dispute. The Company is under no obligation to participate in or mediate such disputes.
The User agrees not to bring any claim against the Company arising solely from disputes, disagreements, or actions of other Users.
§14. Fees and Tokens
Registration and maintenance of an Account on the Website are free of charge.
Certain Website features, including the ability to communicate with other Users, require the possession and use of tokens.
Tokens are virtual goods made available by the Company solely for use within the Website. Users may purchase token packages at the prices currently displayed on the Website.
The Company may, at its sole discretion, grant Users free, promotional, or bonus tokens. Such tokens are non-refundable, non-transferable, not redeemable for cash, and may be revoked or invalidated in accordance with the terms of the applicable promotion or these Terms and Conditions.
Tokens may be used to send messages, access selected Website features, and purchase additional services or functionalities made available by the Company.
Except as provided in Section 17 of these Terms and Conditions or as otherwise required by mandatory provisions of applicable law, purchased tokens are non-refundable, may not be transferred between User Accounts, and may not be exchanged for cash.
Unless otherwise required by applicable law, tokens are provided to the User under a limited and revocable license for use within the Website. The purchase of tokens does not transfer any ownership rights in the tokens to the User.
The token balance displayed in an Account is for technical and informational purposes only and does not constitute electronic money, a deposit, a bank account, or any other financial instrument.
The Company may also offer other digital services or products that can be purchased directly without the use of tokens. All paid transactions carried out through the Website are collectively referred to as “Purchases.”
All prices displayed on the Website include VAT where the application of VAT is required under applicable law.
The Company reserves the right to modify prices, available token packages, pricing policies, and billing rules at any time. Such changes shall not affect Purchases completed before the effective date of the changes.
The Website does not use automatically renewing subscriptions or recurring payments. Every Purchase is initiated by the User, who independently decides when and how often to make payments.
§15. Payment Methods
To make a Purchase, the Company provides Users with various payment methods, including credit and debit card payments, as well as other payment methods currently made available through the Website.
By making a payment, the User represents and warrants that they are authorized to use the selected payment method and that all payment information provided is accurate, current, and complete.
The User is responsible for any fees, commissions, banking charges, or other costs imposed by the bank, payment processor, or financial institution associated with the selected payment method.
Credit and debit card payments may be subject to additional security verification procedures, including 3D Secure or equivalent authentication mechanisms implemented by the relevant bank or payment service provider.
By completing a Purchase, the User authorizes the Company and its payment service providers to charge the selected payment method for the amount corresponding to the value of the Purchase.
Payment information may be processed and stored by payment service providers cooperating with the Company to the extent necessary to process payments and prevent fraud.
The Company does not store complete payment card details unless such storage is necessary and permitted under applicable law and the security standards applicable to payment service providers.
§16. Provision of Services and Purchase Confirmation
All services offered through the Website are provided in digital form and delivered electronically.
Purchased tokens, features, or other digital services are made available to the User without undue delay following successful payment processing, unless otherwise specified in the description of the relevant service.
Upon successful completion of a transaction, the Company or the payment processor will send a Purchase confirmation to the email address associated with the User’s Account. The confirmation will contain the basic details of the transaction.
The User is responsible for ensuring that the email address provided is correct and capable of receiving messages sent by the Website.
If the purchased service is not delivered, tokens are incorrectly credited, or any other issue arises in connection with a Purchase, the User should promptly contact the Website's customer support team and provide the relevant transaction details or Purchase confirmation.
A Purchase confirmation delivered electronically constitutes proof that the transaction has been completed and should be retained by the User for purposes of any future claims, complaints, or inquiries.
§17. Right of Withdrawal, Refunds, and Refund Policy
The User has the right to withdraw from a Purchase in accordance with applicable law, subject to the provisions of this Section.
The right of withdrawal does not apply to tokens or digital services that have already been used by the User prior to submitting a notice of withdrawal, to the extent corresponding to their use.
If an Account is closed at the User's request, any unused token balance shall not be refundable.
The User may withdraw from a Purchase and request a refund if the User:
a) submits a notice of withdrawal within fourteen (14) days from the date of the Purchase;
b) provides a clear and unequivocal statement of withdrawal from the contract; and
c) submits the request through a contact channel specified in Section 31 of these Terms and Conditions, providing sufficient Purchase details to enable identification of the transaction.
After submitting a notice of withdrawal, the User must cease using the tokens covered by the refund request. If the User continues to use tokens or digital services after submitting the withdrawal request, the value of the services already used may be deducted from the refund amount due.
Any refund will be made using the same payment method that was used to complete the Purchase.
Token usage is accounted for on a first-in, first-out (FIFO) basis, meaning that tokens are deemed to be used in the order in which they were received. If a User purchases tokens and subsequently receives free, promotional, or bonus tokens, the tokens received earlier shall be deemed to have been used first.
If, under the FIFO principle, all tokens associated with a particular Purchase have already been used, a refund request relating to that Purchase may be rejected, even if the Account still contains unused free, promotional, or bonus tokens.
The Company reserves the right to refuse a refund request where there is a reasonable suspicion of abuse of the right of withdrawal, an attempt to obtain a refund fraudulently, other fraudulent conduct, or a material breach of these Terms and Conditions.
If a refund request is approved, the refund will be processed without undue delay and no later than fourteen (14) days from the date on which the valid notice of withdrawal is received or the refund claim is otherwise confirmed as justified, in accordance with applicable law.
§18. Notifications from the Company
The Company may communicate with the User by email, SMS messages, push notifications, system messages, or other communication methods made available through the Website.
Such communications may relate in particular to: a) Account verification; b) Account security and the use of the Services; c) notifications regarding messages received or activity on the Website; d) changes to the Services or these Terms and Conditions; e) other matters relating to the operation of the Website.
Subject to the User’s consent, where required, or as otherwise permitted by applicable law, the Company may send marketing communications, commercial offers, promotional materials, and information about new features and services. The User may opt out of receiving such communications at any time by following the instructions included in the communication or by adjusting their Account settings.
The Company does not charge any fees for sending SMS messages or other notifications. However, the User remains responsible for any charges imposed by their telecommunications provider or internet service provider, including charges for messages, data transmission, or other communication services.
Unless otherwise provided in these Terms and Conditions, any notices or communications sent by the Company shall be deemed effectively delivered on the next business day following their dispatch.
§19. Links to Third-Party Websites and Services
The Website may contain links to websites, applications, products, or services provided by third parties.
Such links are provided solely for the convenience and information of Users.
The inclusion of a link to an external website or service does not constitute an endorsement, recommendation, or approval of that website or service by the Company.
The Company does not control and is not responsible for the content, privacy policies, terms of use, or practices of any third parties.
Use of third-party websites or services is at the User’s sole risk and is subject to the terms and conditions established by their respective owners or operators.
§20. Changes to and Operation of the Website
The Company reserves the right to introduce changes, updates, modifications, and improvements to the Website and the Services provided through it in order to meet User needs, technical requirements, legal obligations, or legitimate business needs.
Where significant changes affect the use of the Website or the rights and obligations of Users, the Company will make reasonable efforts to provide advance notice of such changes.
The Company takes reasonable measures to ensure the continuous availability of the Website; however, it does not guarantee that the Website will operate uninterruptedly or be free from errors, disruptions, or technical interruptions.
The Website may be temporarily unavailable due to maintenance work, updates, upgrades, technical failures, information technology infrastructure issues, or other circumstances beyond the Company's control.
The Company shall not be liable for interruptions in the operation of the Website, loss of data, limitations in the availability of features, or other inconveniences resulting from technical issues or circumstances beyond its reasonable control.
§21. Website Security
The Company implements reasonable technical and organizational measures designed to ensure the security of the Website and the protection of data processed through it.
Despite the safeguards in place, the Company does not guarantee that the Website will be completely free from errors, failures, viruses, malware, or other cybersecurity threats.
The User agrees not to engage in any activity that may compromise the security, integrity, or proper functioning of the Website, including:
a) introducing, transmitting, or distributing computer viruses, Trojan horses, worms, logic bombs, or other malicious software;
b) attempting to gain unauthorized access to the Website, other Users’ Accounts, servers, databases, or information systems related to the operation of the Website;
c) carrying out denial-of-service (DoS), distributed denial-of-service (DDoS), or any other attacks intended to disrupt the operation of the Website;
d) attempting to circumvent any technical security measures implemented by the Company.
Any violation of this Section may result in the immediate suspension or termination of the User’s Account, revocation of the right to use the Website, and the initiation of appropriate legal action by the Company.
Where there is a reasonable suspicion that a criminal offense or other unlawful activity has occurred, the Company may disclose relevant information to competent law enforcement authorities or other authorized public authorities in accordance with applicable law.
§22. Monitoring of the Website and Compliance with the Terms and Conditions
In order to ensure the security of the Website, protect Users, and enforce compliance with these Terms and Conditions, the Company may monitor User activity to the extent necessary to detect violations of the Terms and Conditions, prevent abuse, and fulfill its legal obligations.
In particular, the Company may:
a) monitor profiles, messages, posts, and other content made available through the Website;
b) investigate reports concerning violations of these Terms and Conditions;
c) remove, restrict access to, hide, or modify profiles, messages, posts, and other content that, in the Company's reasonable judgment, violate these Terms and Conditions, applicable law, or the security of the Website.
If, during monitoring or verification, the Company reasonably suspects that a User does not satisfy the requirements set out in Section 4 of these Terms and Conditions, it may request additional information or documentation confirming compliance with those requirements.
In particular, the Company may require the User to provide an identity document or other documentation confirming the User’s age, identity, or eligibility to use the Website. Any such verification shall be conducted in accordance with applicable personal data protection laws.
Refusal to cooperate with a reasonable verification request or failure to provide the required information may result in temporary restrictions on access to the Account, suspension of the Account, or termination of the Account in accordance with these Terms and Conditions.
§23. Limitation of Liability
Nothing in these Terms and Conditions shall exclude or limit the Company's liability to the extent that such exclusion or limitation is prohibited by applicable law, including liability for:
a) death or personal injury caused by the Company's negligent act or omission;
b) fraud or fraudulent misrepresentation;
c) any other matter for which liability cannot be excluded or limited under applicable law.
To the fullest extent permitted by applicable law, the Company disclaims all warranties, representations, conditions, and guarantees that may otherwise arise under law, custom, usage, or any other legal basis, except where such warranties, representations, conditions, or guarantees cannot lawfully be excluded.
To the extent permitted by applicable law, the Company and its affiliates shall not be liable for:
a) content published, transmitted, or made available by Users;
b) the actions, omissions, statements, or conduct of other Users;
c) relationships, communications, interactions, or disputes between Users;
d) false, inaccurate, incomplete, or misleading information provided by Users;
e) any indirect, consequential, incidental, special, or punitive damages, or any loss of profits, revenue, data, customers, reputation, goodwill, or business opportunities;
f) interruptions, disruptions, or limitations affecting internet access, telecommunications networks, or devices used by the User;
g) temporary unavailability of the Website resulting from maintenance, updates, technical failures, or circumstances beyond the Company's reasonable control.
The Company's total aggregate liability to the User arising out of or relating to the use of the Website or the Services shall not exceed the total amount actually paid by the User to the Company for the Services giving rise to the claim.
§24. Other Provisions
Use of the Website is also subject to the provisions of the Privacy Policy applicable to the Website.
The Privacy Policy forms an integral part of these Terms and Conditions and sets out the rules governing the collection, processing, storage, and protection of Users’ personal data.
By accepting these Terms and Conditions, the User also confirms that they have read and understood the Privacy Policy and agree to comply with its provisions to the extent applicable to their use of the Website.
§25. Violation of the Terms and Conditions
In the event of an actual or reasonably suspected violation of these Terms and Conditions, applicable law, or the security of the Website, the Company may take appropriate measures at its sole discretion, taking into account the nature and severity of the violation.
The measures referred to in paragraph 1 may include, in particular:
a) issuing a warning to the User or requiring the User to cease the violating conduct;
b) removing, hiding, restricting access to, or blocking specific content, messages, posts, or other materials published by the User;
c) temporarily restricting or suspending access to the Account or to selected Website features;
d) permanently terminating the Account and revoking the User’s right to access or use the Website;
e) taking action to recover costs, damages, or losses incurred by the Company as a result of the violation;
f) pursuing claims for damages or taking other legal action available under applicable law;
g) disclosing relevant information to law enforcement authorities, public authorities, or other authorized entities where required or justified under applicable law.
3. The Company's use of any of the measures described above shall not prevent it from applying any other remedies available under these Terms and Conditions.
§26. Complaints and Compliance Process
If a User believes that another User is violating these Terms and Conditions, applicable law, or the rules governing the operation of the Website, the User should report such violation through the support form or another contact channel designated by the Company.
The Company will take reasonable steps to review the report and assess whether a violation of these Terms and Conditions has occurred.
Complaints concerning the operation of the Website, the Services provided, or the conduct of other Users will be reviewed within 7 business days of receipt. Reports concerning potentially illegal, non-consensual content, or content violating third-party rights are treated as priority and handled on an urgent basis.
Where a complaint relates to issues concerning consent, including its scope, validity, or withdrawal, the Company may refer the matter to an appropriate independent alternative dispute resolution body where required by applicable law or justified by the nature of the case.
Submission of a report or complaint does not guarantee that any specific action will be taken against another User. Each matter is assessed individually based on the available information and circumstances.
§27. Indemnification
The User agrees to defend, indemnify, and hold harmless the Company, its affiliates, directors, officers, employees, contractors, and service providers from and against any reasonable losses, damages, costs, and expenses arising directly from:
a) the User’s use of the Website in violation of these Terms and Conditions;
b) the User’s breach of any provision of these Terms and Conditions;
c) any content, materials, information, or other data published, transmitted, or made available by the User through the Website;
d) the User’s infringement of any third-party rights, including copyrights, intellectual property rights, personality rights, or privacy rights;
e) the User’s violation of applicable law.
The indemnification obligations set out in this Section also include reasonable costs associated with investigations, court proceedings, administrative proceedings, settlements, and legal representation incurred by the Company as a result of the User’s actions.
§28. Restricted Access Areas
The Company reserves the right, at its sole discretion and to the extent permitted by applicable law, to restrict, suspend, or discontinue access to all or any part of the Website, specific features, or services.
Such restrictions may be imposed temporarily or permanently, with or without prior notice to the User, where justified by technical considerations, Website security, legal requirements, or the protection of the interests of the Company and other Users.
The Company shall not be liable for any consequences arising from the temporary or permanent unavailability of particular Website features or services.
§29. Representations and Warranties
The Website and all services, features, and content made available through it are provided on an "as is" and "as available" basis.
The Company makes no express or implied representations, warranties, guarantees, or assurances regarding:
a) the availability, reliability, or uninterrupted operation of the Website;
b) the quality, completeness, timeliness, suitability, or accuracy of content made available through the Website;
c) the Website's suitability for the User's individual expectations, requirements, or purposes;
d) the absence of errors, defects, malfunctions, or other irregularities in the operation of the Website.
The Company shall not be responsible for any content, information, statements, materials, or actions published, provided, or undertaken by Users, including content or information that is false, incomplete, inaccurate, or misleading.
The User acknowledges and agrees that use of the Website is at their own risk and that they are solely responsible for evaluating the credibility, accuracy, and reliability of information and content made available by other Users.
§30. Termination of Access to the Website
The User may stop using the Website at any time and request the deletion or closure of their Account by using the relevant feature available within the Account or by contacting the Company through the communication channels specified in these Terms and Conditions.
Upon receipt of a valid Account closure request, the Company will take steps to deactivate or delete the Account in accordance with the provisions of these Terms and Conditions.
The Company reserves the right to temporarily suspend, restrict, or permanently terminate a User’s access to the Website, their Account, or specific Website features, particularly where:
a) the User has violated these Terms and Conditions;
b) the User has provided false, outdated, incomplete, or misleading information;
c) the User’s actions may cause harm, create a risk, or pose a threat to other Users, the Company, or the proper operation of the Website;
d) the Company has reasonable grounds to believe that the User is under eighteen (18) years of age or otherwise does not meet the eligibility requirements for using the Website.
Where necessary to protect the security of the Website, other Users, or the legitimate interests of the Company, the measures referred to above may be implemented without prior notice to the User.
Any suspension, restriction, or termination of access to the Website under this Section shall not entitle the User to compensation, reimbursement of unused tokens, or any other claim against the Company.
§31. Contact Information
Any questions, feedback, suggestions, complaints, or reports relating to the operation of the Website may be submitted to the support team via email at contact@flame-date.com or through the contact form available on the Website.
The Company makes reasonable efforts to respond to User inquiries and requests within a reasonable timeframe, taking into account the nature and complexity of the matter.
When communicating with the support team, the User agrees to maintain appropriate standards of conduct and refrain from using content or engaging in behavior that is:
a) offensive, vulgar, or obscene;
b) threatening, harassing, or intimidating;
c) discriminatory, insulting, or harmful to the dignity of others;
d) disruptive to effective communication with the support team.
In the event of serious or repeated violations of the communication standards set out in this Section, the Company may apply the measures provided for in these Terms and Conditions, including temporarily restricting access to the Account or permanently terminating the provision of services to the User.
§32. Intellectual Property Rights
The Website, the Services, and all elements made available through them, including without limitation texts, graphics, photographs, audio and video materials, interfaces, databases, trademarks, trade names, logos, graphic designs, and other content (collectively, the “Content”), are owned by the Company or its licensors and are protected under copyright laws, industrial property laws, and other applicable intellectual property laws.
All rights in and to the Website, the Services, and the Content that are not expressly granted to the User under these Terms and Conditions are reserved by the Company or the respective rights holders.
Subject to compliance with these Terms and Conditions, the Company grants the User a limited, revocable, personal, non-transferable, non-exclusive, worldwide, and non-sublicensable license to access and use the Website solely for personal and non-commercial purposes.
The license referred to in paragraph 3 does not permit the User to:
a) copy, distribute, publish, sell, or commercially exploit any Content;
b) modify, adapt, translate, or create derivative works based on the Content;
c) remove or alter any copyright notices, trademarks, or other proprietary notices;
d) use the Website or the Content in any manner that violates these Terms and Conditions or applicable law.
Use of the Website does not transfer to the User any intellectual property rights in the Website, the Services, or the Content.
§33. Protection of Intellectual Property Rights
The User may not publish, share, distribute, copy, reproduce, or otherwise use materials protected by copyright, trademarks, or other intellectual property rights without the prior authorization of the rights holder or another valid legal basis.
The Company respects the intellectual property rights of third parties and expects Users of the Website to do the same.
Upon receipt of a credible notice alleging infringement of intellectual property rights, the Company may:
a) remove or disable access to materials that may infringe the rights of third parties;
b) require the User to provide additional explanations or documentation demonstrating the right to use the disputed materials;
c) remove content that infringes intellectual property rights;
d) apply the measures provided for in these Terms and Conditions against a User who has committed such infringement.
If an infringement of intellectual property rights is confirmed, or if repeated complaints are found to be justified, the Company may suspend or permanently terminate the User’s Account.
The Company reserves the right to take appropriate legal action and cooperate with rights holders and competent authorities for the protection and enforcement of intellectual property rights.
§34. Assignment of Rights and Obligations
The Company may assign, transfer, or otherwise delegate all or part of its rights and obligations under these Terms and Conditions to another entity, particularly in connection with a business reorganization, merger, acquisition, sale of all or part of its business, or a change in the entity operating the Website.
The User consents to any transfer of rights and obligations referred to in paragraph 1, provided that such transfer does not reduce or adversely affect the User’s rights under these Terms and Conditions.
The User may not assign, transfer, delegate, or otherwise dispose of any rights or obligations arising under these Terms and Conditions without the Company's prior written consent.
§35. No Waiver
Any failure or delay by the Company in exercising any right, power, or remedy under these Terms and Conditions shall not constitute a waiver of that right, power, or remedy.
Any single or partial exercise of a right or remedy shall not prevent the further exercise of that right or remedy or the exercise of any other rights or remedies available to the Company.
Any waiver of rights arising under these Terms and Conditions must be made in writing or in another durable medium/documentary form; otherwise, it shall be null and void.
§36. Force Majeure
The Company shall not be liable for any failure to perform or improper performance of its obligations under these Terms and Conditions where such failure results from a force majeure event or other circumstances beyond the Company's reasonable control.
For the purposes of these Terms and Conditions, force majeure means any extraordinary event that could not have been foreseen or prevented despite the exercise of reasonable care, including in particular:
a) natural disasters;
b) fires, floods, earthquakes, or other natural catastrophes;
c) wars, armed conflicts, riots, or acts of terrorism;
d) strikes, lockouts, or other labor or social disturbances;
e) failures of telecommunications, power supply, or internet infrastructure;
f) hacking incidents, cyberattacks, or actions of third parties causing technical disruptions;
g) failures of servers, data centers, or information systems beyond the Company's control;
h) decisions of public authorities or changes in applicable laws that prevent the provision of the Services.
During the existence of any circumstances described in this Section, the performance of the Company's obligations may be suspended or limited to the extent reasonably necessary, without giving rise to any liability on the part of the Company.
§37. Severability
If any provision of these Terms and Conditions is found to be invalid, unenforceable, or ineffective in whole or in part, such invalidity, unenforceability, or ineffectiveness shall not affect the validity, enforceability, or effectiveness of the remaining provisions.
Any provision found to be invalid, unenforceable, or ineffective shall be interpreted or modified to the minimum extent necessary to achieve the legal and commercial purpose that most closely reflects the original intent of the parties while remaining compliant with applicable law.
If such modification is not possible, the relevant provision shall be deemed severed from these Terms and Conditions, and the remaining provisions shall continue in full force and effect.
§38. Entire Agreement
These Terms and Conditions, together with the Privacy Policy and any other documents, policies, and guidelines expressly referenced herein, constitute the entire agreement between the User and the Company regarding the use of the Website and the Services provided through it.
These Terms and Conditions supersede all prior agreements, understandings, negotiations, representations, warranties, and communications relating to their subject matter, regardless of their form.
The User acknowledges that, when accessing or using the Website, they have not relied upon any representation, warranty, statement, or information that is not expressly set out in these Terms and Conditions or in documents forming an integral part thereof.
§39. Governing Law and Jurisdiction
These Terms and Conditions, the use of the Website, and any legal relationship between the User and the Company shall be governed by and construed in accordance with the laws of Poland, subject to any mandatory provisions of law applicable to the User.
Any disputes, claims, or proceedings arising out of or in connection with these Terms and Conditions or the use of the Website, including those relating to non-contractual obligations, shall be subject to the jurisdiction of the competent courts of Poland, without prejudice to any rights granted to consumers under applicable law.
Nothing in this Section shall deprive a consumer of the protection afforded by the mandatory laws of the country of their habitual residence where such laws are applicable.